Responsible Gambling
Responsible Gambling at Robocat
Playing Smart, Staying Safe
At Robocat, we believe that gambling should always be fun — a form of entertainment, not a way to make money or escape from life's challenges. We care deeply about every Canadian player who joins our platform, and we are committed to providing a safe, transparent, and supportive environment for everyone.
This page is here for you. Whether you're checking in out of curiosity, noticing changes in your habits, or reaching out on behalf of someone you love — you've come to the right place. We have no judgment here, only support.
Recognizing the Signs of Problem Gambling
The line between recreational gambling and problem gambling can shift gradually. It's not always easy to see from the inside. Here are some signs that gambling may be becoming harmful:
- You spend more money than you planned, or chase losses to try to win back what you've.
- Gambling takes up more of your time and thoughts than you'd like.
- You feel anxious, irritable, or restless when you're not.
- You hide your gambling from family or.
- You borrow money, dip into savings, or miss bill payments because of.
- Gambling feels like the only way to relax or escape.
- You've tried to cut back before and found it.
If any of these feel familiar, please know that you are not alone — and help is genuinely available. Reaching out is a sign of strength, not weakness.
Our Commitment to You
Robocat is committed to responsible gambling as a core part of how we operate — not an afterthought. We take our obligations seriously and provide every Canadian player with access to a full suite of responsible gambling tools, directly from your account dashboard. These tools are free, easy to use, and available at any time.
Your Responsible Gambling Tools
Deposit Limits
Setting a deposit limit is one of the most effective ways to keep your gambling within a budget you're comfortable with. You can set daily, weekly, or monthly limits on how much you deposit using any payment method — including Interac e-Transfer, Interac Online, iDebit, Visa, Mastercard, or cryptocurrency.
How it works:
- Navigate to the Responsible Gambling section in your account.
- Choose your preferred limit period (daily / weekly / monthly).
- Enter the maximum amount in CAD you wish to.
- Your limit takes effect.
Increases to your deposit limit require a cooling-off period before they come into force — this is intentional, giving you time to reflect on the change. Decreases, however, are applied right away.
Loss Limits
In addition to deposit limits, you can set a cap on how much you're willing to lose over a given period. Once your loss limit is reached, you will not be able to place further bets until the limit period resets.
This tool is particularly valuable for sessions where excitement can overtake caution — it acts as your personal safeguard, independent of your emotions in the moment.
Session Time Limits
Time can pass quickly when you're engaged in a game. Robocat lets you set a maximum session duration. When your session time is reached, you'll receive a clear notification and your session will end automatically. You choose how long — whether that's 30 minutes or a few hours — and we enforce it.
Reality Checks
You can enable periodic reality check reminders during your sessions. At intervals you define, a message will appear showing you how long you've been playing and how much you've wagered. It's a simple pause — a moment to ask yourself: Is this still fun? Am I still in control?
Cooling-Off Periods
Sometimes you need a break — and we make it easy to take one. A cooling-off period allows you to temporarily suspend your account for a set duration: 24 hours, 48 hours, 72 hours, one week, or up to six weeks.
During a cooling-off period:
- You cannot log in to your.
- You cannot make.
- You cannot place bets.
- Promotional communications from Robocat are.
When the period ends, your account is automatically restored. This is a gentler first step for players who want space to reset without committing to a longer exclusion.
Self-Exclusion
If you feel you need a more significant break, self-exclusion is available. This is a firm commitment — not a pause — and we take it seriously.
Short-term self-exclusion is available for periods ranging from one month to one year.
Long-term or permanent self-exclusion can be requested for periods of five years or longer, including a permanent closure option with no automatic reinstatement.
During self-exclusion:
- Your account is fully.
- All marketing and bonus communications cease.
- Any pending withdrawals of your balance will be processed to you.
- Reinstatement requires a mandatory cooling-off review period and is never.
To initiate self-exclusion, go to your account settings under Responsible Gambling, or contact our support team directly via live chat or email. Our team is trained to handle these conversations with full discretion and care.
Wagering and Bet Limits
You can also set limits on individual bet sizes or total wagering amounts. This applies to casino games, slots, and sports betting markets alike — including NHL hockey bets, CFL games, Toronto Raptors matchups, and Blue Jays season wagering.
Staying in Control: Practical Tips
Beyond our built-in tools, here are some habits that responsible players in Canada swear by:
- Set a budget before you play — decide on your CAD limit for the session before you log in, not.
- Treat gambling as entertainment, not income — winnings are a bonus, not a plan.
- Don't gamble under stress or while drinking — emotions cloud.
- Balance gambling with other activities — hockey nights, outdoor time, family, and hobbies all.
- Never chase losses — every session is independent; chasing rarely ends well.
- Take regular breaks — step away, stretch, get a glass of.
- Talk to someone you trust if gambling starts to feel less like fun and more like a need.
Support for Family and Friends
Problem gambling doesn't only affect the person gambling. If someone close to you is struggling, it can be confusing, painful, and isolating. You deserve support too.
The resources listed below offer guidance for family members and loved ones — not just those experiencing gambling problems themselves. Reaching out for information is always the right call.
Canadian Helplines and Support Resources
You are never alone. These free, confidential services are available to all Canadians:
| Service | Contact |
|---|---|
| Problem Gambling Helpline (National) | 1-888-230-3506 |
| ConnexOntario (Ontario residents — mental health, addictions, housing) | 1-866-531-2600 |
| iGaming Ontario Responsible Gambling | Available through iGO's responsible gambling portal |
| Gambling Support BC (British Columbia) | 1-888-795-6111 |
| Alberta Gambling Helpline | 1-866-332-2322 |
| Manitoba Problem Gambling Helpline | 1-800-463-1554 |
All services are free, confidential, and available in both English and French. Quebec players can request French-language support through any of the national lines.
Regulatory Compliance
Robocat operates in compliance with applicable Canadian gambling regulations. Ontario players are served in accordance with iGaming Ontario (iGO) standards, regulated by the Alcohol and Gaming Commission of Ontario (AGCO). Ontario-based players should note that bonuses and promotional offers follow iGO's opt-in rules — no bonus is automatically applied to your account, and participation is always your choice.
Players in British Columbia, Alberta, and other provinces are served in line with local regulatory expectations, including those of BCLC and AGLC where applicable.
Talking to Our Team
Our responsible gambling support team is available 24 hours a day, 7 days a week. If you want to:
- Set up or adjust any of the tools on this page.
- Request self-exclusion.
- Ask a question about your account or gambling.
- Simply talk to someone without.
Reach us via live chat or email support, and we will respond with care, respect, and full confidentiality. Your wellbeing is more important to us than any deposit.
A Note From Robocat
We are proud to be a place Canadians trust — and that trust goes far beyond fast Interac e-Transfer payouts or a great game selection. It means showing up for our players when it counts most. Gambling should feel like a bar-down moment: crisp, controlled, and completely on your terms.
If it ever stops feeling that way, we're here — and so is a whole community of support ready to help you find your footing again.
Play for fun. Set your limits. Know your game.
