Privacy Policy

Website: robocat-canada.org.

Operator:

Effective Date: May 22, 2026.

Jurisdiction:

1. Introduction

Robocat ("we," "us," or "our") is committed to protecting the privacy and personal information of every individual who visits or uses robocat-canada.org (the "Website"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and what rights you have over your data.

We operate in Canada and are subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level, as well as applicable provincial legislation including the Personal Information Protection Act (PIPA) in British Columbia and Alberta, and Act Respecting the Protection of Personal Information in the Private Sector (Law 25) in Quebec. Where our activities fall under the regulatory scope of iGaming Ontario and the Alcohol and Gaming Commission of Ontario (AGCO), we additionally comply with all applicable iGO standards and obligations.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Website.

2. Who This Policy Applies To

This Policy applies to:

Visitors browsing the Website without creating an.
Registered users who hold an active.
Individuals who contact us via email or support.
Users who participate in promotions, surveys, or communications we.

This Policy does not apply to third-party websites, platforms, or services linked to or from our Website. We encourage you to review the privacy policies of any third parties you interact with independently.

3. Information We Collect

We collect personal information in several ways. The categories of information we may collect include:

3.1 Information You Provide Directly

Identity information: Full name, date of birth.
Contact information: Email address, phone number, mailing.
Account credentials: Username, password (stored in encrypted form).
Financial information: Payment method details, transaction history, CAD account balance records; this may include information related to Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, or cryptocurrency wallet.
Verification documents: Government-issued identification, proof of address, or other documents required for identity verification and responsible gaming.
Communications: Messages sent to our support team at [email protected], live chat transcripts, and survey.

3.2 Information Collected Automatically

When you visit or use the Website, certain technical information is collected automatically:

IP address and approximate geographic.
Browser type, version, and operating.
Device identifiers and screen.
Pages visited, time spent on pages, and navigation.
Referring URLs and exit.
Session timestamps and click-stream data.

This information is collected using cookies, web beacons, and similar tracking technologies, described further in Section 8.

3.3 Information from Third Parties

We may receive information about you from:

Payment processors and financial institutions involved in processing your CAD.
Identity verification and fraud prevention service.
Analytics and marketing.
Regulators or law enforcement agencies, where legally.

4. How We Use Your Information

We use personal information for the following purposes, each grounded in a lawful basis under PIPEDA and applicable provincial law:

Purpose	Lawful Basis
Creating and managing your account	Contractual necessity
Processing deposits and withdrawals in CAD	Contractual necessity
Verifying your identity (KYC/AML compliance)	Legal obligation
Providing customer support	Contractual necessity / Legitimate interest
Sending transactional communications	Contractual necessity
Sending promotional offers and bonuses (opt-in)	Consent
Detecting fraud and ensuring platform security	Legitimate interest / Legal obligation
Complying with regulatory requirements (e.g, AGCO, iGO)	Legal obligation
Analysing Website performance and user behaviour	Legitimate interest
Responsible gaming monitoring and intervention	Legal obligation / Legitimate interest

Ontario users: In accordance with iGaming Ontario (iGO) requirements, promotional bonuses are not automatically applied to your account. Participation in bonus programmes requires explicit opt-in consent, and your marketing preferences can be updated at any time through your account settings or by contacting [email protected].

5. Sharing Your Personal Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to operate aspects of our Website, including payment processors (for Interac e-Transfer, iDebit, and other supported Canadian payment methods), identity verification providers, cloud hosting providers, analytics platforms, and email delivery services. These providers are contractually bound to process your data only as instructed and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure

We may disclose personal information to:

The Alcohol and Gaming Commission of Ontario (AGCO) or iGaming Ontario where required under Ontario's gaming.
BCLC (British Columbia Lottery Corporation) or the Alberta Gaming, Liquor and Cannabis Commission (AGLC) where.
Law enforcement agencies, courts, or government bodies when required by law, court order, or to prevent fraud and protect public.

5.3 Business Transfers

If Robocat is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via the email address on your account before your information becomes subject to a materially different privacy policy.

5.4 Consent-Based Sharing

We will share your information with any other third party only with your explicit consent.

6. International Data Transfers

While Robocat operates for Canadian users, some of our third-party service providers may process data in jurisdictions outside Canada. Where such transfers occur, we ensure that appropriate safeguards are in place — including contractual clauses equivalent to those required under PIPEDA — to protect your personal information to a standard comparable to Canadian law.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with anti-money laundering (AML).
Transaction records: Retained for a minimum of 5–7 years for regulatory and financial audit.
Support communications: Retained for 2 years following.
Marketing preferences: Retained until you withdraw consent or close your.

When data is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Website and to collect analytics data. The types of cookies we use include:

Strictly necessary cookies: Essential for the Website to function (e.g, session management, login authentication). These cannot be disabled.
Performance and analytics cookies: Help us understand how users interact with the Website so we can improve functionality.
Functional cookies: Remember your preferences (e.g, language selection — English or French for Quebec users).
Marketing and targeting cookies: Used to deliver relevant promotional content, subject to your consent.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect Website functionality. For more information on managing cookies, consult your browser's help documentation.

9. Your Privacy Rights

Under PIPEDA and applicable provincial legislation, you have the following rights regarding your personal information:

Right of access: Request a copy of the personal information we hold about you.
Right to correction: Request that inaccurate or incomplete information be.
Right to withdraw consent: Withdraw consent for processing based on consent (e.g, marketing communications) at any time, without affecting the lawfulness of prior.
Right to erasure: Request deletion of your personal information where we no longer have a legal basis or legal obligation to retain it.
Right to complain: Lodge a complaint with the applicable privacy.

Quebec residents have additional rights under Law 25 (Act Respecting the Protection of Personal Information in the Private Sector), including the right to data portability and the right to be informed of any automated decision-making that significantly affects you.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 30 days, as required under PIPEDA, or within any shorter period mandated by applicable provincial law.

10. Regulatory Oversight and Complaints

Robocat is committed to accountability under Canadian privacy law. The federal privacy regulator is:

Office of the Privacy Commissioner of Canada (OPC).

You may contact the OPC if you believe your privacy rights have been violated and your complaint has not been satisfactorily resolved by us.

Provincial privacy commissioners also have jurisdiction depending on your province of residence:

British Columbia: Office of the Information and Privacy Commissioner for BC.
Alberta: Office of the Information and Privacy Commissioner of.
Quebec: Commission d'accès à l'information du Québec (CAI).

We encourage you to contact us first at [email protected] so we have the opportunity to resolve your concern directly.

11. Responsible Gaming and Sensitive Data

Robocat takes responsible gaming seriously. Where you interact with our responsible gaming tools — including self-exclusion, deposit limits, session time limits, or reality checks — we process the associated personal information as required to fulfil those functions and to comply with applicable regulatory obligations.

If you or someone you know is experiencing difficulties related to gambling, support is available:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.

We may use certain behavioural and transactional data to identify players who may be at risk and to proactively offer support resources. This processing is conducted in accordance with our legal obligations and legitimate interests in player welfare.

12. Children and Minors

The Website is strictly intended for adults aged 19 or older (or the applicable age of majority in your province). We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from an individual under the applicable age of majority, we will delete that information promptly. If you believe a minor has provided us with personal information, please contact us at [email protected].

13. Security of Your Information

We implement and maintain industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

SSL/TLS encryption for data in.
Encryption of stored sensitive data including passwords and financial.
Access controls limiting data access to authorised personnel only.
Regular security audits and vulnerability.
Staff training on privacy and data protection.

Despite our efforts, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the relevant privacy authority as required by applicable law.

14. Language

This Privacy Policy is available in English. Where required by law — including for users in Quebec — a French-language version is available upon request. Please contact us at [email protected] to request the French version (Politique de confidentialité en français disponible sur demande).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify you by:

Posting the updated Policy on the Website with a revised effective date.
Sending a notification to the email address associated with your account (for registered users).

We encourage you to review this Policy periodically. Continued use of the Website following notice of changes constitutes your acceptance of the updated Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy team:

Robocat Privacy Team.

Email: [email protected].

Website: robocat-canada.org.

We are committed to responding to all privacy-related inquiries promptly and in accordance with our obligations under PIPEDA and applicable provincial privacy law.